User Guidelines

Look after your students’ details

• Record only what you need for teaching. A first name and the notes that help you plan are usually enough.
• Mark notes about health, family circumstances or safeguarding as sensitive. Sensitive notes are never sent to an AI model.
• Attach a student or a class only when the question needs them, and check the context bar before you send.
• Avoid typing the full names of students who aren’t attached, and don’t paste contact details or ID numbers into the chat.
• Before you share a lesson plan or quiz by link, make sure it doesn’t name or describe a student.
• Give a connected assistant access to students only when you need it, and keep names hidden unless you have a reason to show them.

Use AI output with care

• Read everything before it reaches a class. Check facts, answer keys, and whether the level and tone suit your students.
• When an answer quotes your documents, open the source and confirm it says what the answer claims.
• Don’t base decisions about a student’s grades, placement, welfare or discipline on AI output alone. Your professional judgement comes first.
• Report comments drafted from your notes are a starting point. Edit them so they say what you mean about each student.
• Keep copies of what matters to you. You can export everything from your account settings.

Upload only what you may use

• Upload documents you own or have the right to use, such as your own schemes of work or materials your school licenses.
• TeachPal accepts PDF, Word (.docx), plain text and Markdown documents, and PNG, JPEG and WebP images. Every upload is scanned for viruses before it can be opened.
• Avoid uploading documents full of students’ personal details, such as class lists with contact details. The text of uploaded documents can be sent to AI models, and names in them aren’t replaced.

What’s not allowed

Don’t use TeachPal to:

• create or share anything illegal, any sexual content involving minors, or content that harasses, threatens or demeans people;
• produce material that puts students at risk, such as instructions for self-harm, weapons or drugs;
• profile, monitor or rank students beyond what your teaching needs, or let the AI make decisions about them;
• upload malware, or try to break into, overload, scrape or reverse-engineer the service, or get around its limits, credit metering or security checks;
• use someone else’s account, share yours, or open extra accounts to collect trials or referral credits;
• infringe copyright or other rights, including by sharing paid material you aren’t allowed to share;
• pretend to be someone else, or present AI-written material as an official document of a school or authority;
• do students’ assessed work for them, or help them cheat.

Keep your account secure

• Use a password of at least 12 characters that you don’t use anywhere else, or sign in with Google.
• Sign out on shared or school computers.
• Review your connected AI assistants now and then, and revoke the ones you no longer use.
• If you think someone else has used your account, contact support straight away.

Pay honestly

• Transfer exactly the amount on the invoice, and upload the real receipt of your own transfer.
• Don’t cancel an invoice you’ve already paid. Upload the receipt instead.

When something goes wrong

• If these guidelines are broken, we may limit features or suspend the account, depending on how serious it is.
• To report misuse, a problem with the service, or a shared link that shouldn’t be public, contact TeachPal support.